SHIPPING & RETURNS

SHIPPING RATES

  • USPS ground shipping is never more than $4.95! (USA)
  • Orders over $75 ship Priority FREE (USPS, USA only. International customers - please see below. Order total before taxes should be $75 after all discounts/coupons/promotions)
  • Most orders ship via USPS. Shipping cost is displayed in your cart and during checkout. 

USA SHIPPING LOCATIONS
We ship within the USA territory and to APO/FPO addresses.

INTERNATIONAL SHIPPING
We do ship to Canada and a number of European and Asian countries as well as Australia. 

ORDER PROCESSING TIME
We understand how exciting it is to order something nice & pure, so we are making every effort to get it to you as quickly as possible. Please allow 1-2 business days to process your order.

DELIVERY TIME
Delivery time is calculated according to actual business days and does not include weekends and holidays. Delivery time is estimated by the carrier and is not guaranteed. Delivery time does not include processing and fulfilling time required to take care of your order at our facility. 

SECURE SHOPPING CART
We very carefully researched and selected a secure website shopping cart service. Your credit card payment is processed automatically without displaying your card number for your security and peace of mind. If you are still concerned, please choose Checkout with Paypal.
 
PAYMENT OPTIONS
We accept Amex, VISA, Mastercard, Discover and Paypal.
 
SALES TAX
We are required by law to collect sales tax on shipment to the state where we are located - Massachusetts,  USA.
 
CANCELLATIONS
We cannot offer cancellations at this time. With our secure shopping cart, you will be able to review the items ordered, add or remove products and do other modifications to your order before checkout.

REPLACEMENTS
Please follow the instructions for Returns below, they also apply to Replacements. 
 
RETURNS
If you're unhappy with a product purchased from one of our resellers, please contact the store directly.

If you purchased directly from Thesis, we would gladly assist you with a return. You can make a return within 15 (fifteen) days from the delivery date. Please notify us in writing that you want to make a return at customercare@thesisbeauty.com before mailing items back to us. Upon receipt of your notification, we will email you return instructions. Please do not mail your item to us before receiving return instructions from us. Refunds are issued upon inspection of the parcels and items. Inbound and outbound shipping costs are customer's responsibility.

- we accept only unopened and unused items - due to the nature of our products
- refund covers the purchase price of merchandise and sales tax if applicable
- shipping costs would be customer's responsibility unless it was our mistake (see Defective / Wrong Items paragraph below). Should your item arrive damaged or with a defect, please contact us at customercare@thesisbeauty.com within 15 (fifteen) days from the delivery date to arrange for a replacement. 
- custom products, E-Gift Cards and sale items are final sale and cannot be returned

We recommend returning your items via methods that can either be tracked or provide proof of delivery. We are not responsible for return packages lost or stolen during transit.

Please include the following information with your return request:
Name
Address
Phone Number
Order Number
Item Description/Name
Action to be taken (replacement or merchandise credit)

DEFECTIVE / WRONG ITEMS
Should your item arrive damaged or with a defect, let us know within 15 (fifteen) days from the delivery date to arrange for a replacement. We will absolutely replace those and shipping will be on us. If you have received such product, notify us at customercare@thesisbeauty.com 
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INTERNATIONAL SHIPPING

LOCATIONS
We currently ship to select countries in Europe, Asia, and Americas as well as Australia. To be sure we ship to your country, please add an item to the shopping cart and look up your country in the drop down menu.

SHIPPING FEES
Actual USPS rates will apply (vary by the country). 
You can check your shipping costs by adding items to the shopping cart and at the checkout. 
 
It’s important to be aware that tax and custom duties may be charged on top of the purchase price at the point of delivery - these fees are the responsibility of the customer. We have no control over these fees and do not collect/pay them on your behalf - please check with your country's import regulations.
 
SHIPPING METHODS
We ship with USPS first class mail. 

USPS First Class International

This is the cheapest shipping option we can offer for international shipping. This option does not, however, provide an international tracking # or insurance. There is no guarantee that your order will not get lost in transit and we cannot reimburse you if the order is lost. Having said this, packages usually make it to their destination.  We will provide a tracking # for the order but this # will only track the package within the USA.


USPS Priority Mail International
This option comes with insurance and an international tracking #.  Choosing this option allows us to reimburse you or ship a new package in the rare instance that your order may be lost in transit.  

If you require expedited shipping, please contact us at customercare@thesisbeauty.com for a custom quote.
 

DELIVERY TIME
Delivery times vary by the country and are anywhere between 7-14 business days, in some cases it might be as long as 3-4 weeks. Delivery times are estimated by the carrier and are not guaranteed. In our experience, most international parcels are delivered within 7-10 business days.

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QUESTIONS?
If there's something you can't find here, feel free to get in touch with us directly. 
Phone: 707.404.3202 
Email (the best way to communicate with us): customercare@thesisbeauty.com