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How can I check the status of an online order?
You can track the status of your order 24 hours after it is placed. Please login to your account to track your order.You can also email customercare @
How can I change or cancel my order?
Please refer to the Shipping & Returns section for more details.


What is Thesis's return policy?
Please refer to the Shipping & Returns section for details.
How can I return merchandise?
Please contact us before sending any merchandise back. Some items may not be returned. We recommend returning your items via a method that can either be tracked or provide proof of delivery. 

Please include the following information with your return:
Phone Number
Order Number
Item Description/Name
Reason for return
Action to be taken (replacement or merchandise credit)

Mail the package, via any carrier to: 
PO Box 440102
Please refer to the Shipping & Returns section for the complete list of details.

Shipping And Processing

What shipping and processing options do you offer?
We strive to ensure high-quality delivery at a great value.
We offer two shipping and processing options on most items: Standard Ground Delivery and Rush Delivery.
Sales tax is charged on orders going to or received from Massachusetts, USA.
Can you ship orders to a PO box?
Most orders are shipped USPS First Class or Priority Mail and can be shipped to PO boxes and APO/FPO boxes. Very large orders can be shipped via UPS at our discretion. We will contact you if we need additional details to ship your order in that case.

If you have questions about whether or not we can ship to your PO box, feel free to get in touch with us directly by email: customercare @

International Shipping

Who should I contact with questions about my international order?
Please contact us at customercare @ and we'll gladly assist you.
What items cannot be shipped internationally?
We offer International Shipping on most items.
How much duty and taxes are charged?
Duties (or customs tariffs) are set by the destination country's customs authorities. We do not collect nor pay them on your behalf. Please research your country's import regulations to anticipate additional payments due at the point of delivery.
Do you ship to U.S. military addresses (APO/FPO)?
Yes, yes and yes - and thank YOU for your service.


When I submit credit card information online, is it secure?
Yes. We use sophisticated encryption and authentication tools to protect the security of your credit card information, and we'll do our best to protect its security on our systems.
However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure that others can't access your credit card information on our website, we recommend that you sign out of your account and close your browser window when you've finished your visit, especially if you're sharing a computer with someone else, or you're using a computer in a public place.
Will Thesis sell or rent my information to other companies?
You information will not be sold or rented out.
If you'd like to update or correct your email address, street address or other personal information, please contact us at customercare @